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With a staff of seventeen at this 1,200-active-member, suburban church, Frank Norwood, Executive Pastor of First Baptist Matthews, was in search of an IT provider. Upon recommendation from a group of other area executive pastors and church business directors, he contacted Carolinas Net Care in March of 2012, specifically for a Wi-Fi connectivity solution for their large campus that has been a part of the Matthews, N.C. community since 1877.

Actually, Frank admits, he was looking for a company with the ability to come in and not only design a solution, but also ultimately manage the entire project and take it off his pastor plate.

“Carolinas Net Care oversaw the whole project, connecting us with their cabling contractor and managing the entire process.”

Now Carolinas Net Care is the off-site IT services provider for the church, which has resulted in positive changes in their offices, including standardization of hardware, easier software updates with little or no down time, and fixes that can be handled remotely without disruption to the flow.

“Carolinas Net Care has saved us so much time in our day to day. If there is an issue, the staff contacts the Help Desk directly. We know them and they know us on a name-by-name basis,” Frank says.

And that kind of relationship not only saves them time, but as Frank points out, “It makes the staff more confident they will receive a favorable and timely resolve.”

Frank considers Carolinas Net Care valuable advisors when it’s time for hardware upgrade and procurement, always there with them every step of the way and surpassing expectations. “In a word, I would call the professionals at Carolinas Net Care dependable. We consider them a valuable business partner.”